Returns and exchanges

To return an online purchase, you can start the process from your account or use the form without logging in. If you are looking for an exchange of size or model or need to report a defective, damaged, or incorrect item, you will find the specific help below.

In Spain, we coordinate the collection. For international orders, including Portugal, you arrange, pay for, and manage the return shipment.

1. Request the return within 14 days

Let us know your decision within the 14 calendar days following receipt, without the need to explain the reason. If the order arrives in several packages, the period starts with the last item. If the last day of the period falls on a Saturday, Sunday, or holiday, you can communicate it the next business day.

Choose only one method: you do not need to send the same return from your account and from the form. If you do not receive confirmation or need help, write to info@bedapeques.com or via WhatsApp at 654 652 368.

How to do it from your account

1. Log in with the same email you used when purchasing and enter the six-digit code you will receive by email.
2. Open the order and click "Request return" or "Return items".
3. Select the items and quantities, complete the information requested by the account, and submit the request.

If the order does not appear or you do not see the return option, you can use the form without logging in. By submitting it, you communicate your decision to return by withdrawal; you do not need to justify the reason in that form.

After communicating it: we will confirm receipt and indicate how to return the items according to the delivery country. The request and the shipment of the package are different steps; the refund is processed as explained below.

2. Prepare the package

Keep the labels, accessories, and original packaging. You can carefully try on the garment or footwear, as in a store, without using it for celebrations or photo shoots. Protect it with a box or outer bag; for footwear, do not stick tape or shipping labels on its box.

The items must retain the condition proper to that trial. Use, damage, or missing elements that reduce their value will be assessed and justified according to the Purchase Conditions.

3. Return shipping by country

We confirm receipt of your communication. In Spain we coordinate the courier and you do not need to hire the transport. For international orders, including Portugal, you must hire and pay for the return shipment to BedaPeques, C/ Juan Lisbona Zapata, Local 3B, 29700 Vélez-Málaga, Málaga, Spain. Send it without undue delay and, at most, within the 14 calendar days from when you communicate the withdrawal to us. Keep the receipt; we recommend using tracking.

In Spain, the voluntary return costs €2.95 per shipment, which we deduct from the refund, without prior payment. For international orders, you assume the direct cost of the return transport you hire, without the Spanish rate of €2.95 also being applied. It also applies to sales, promotions, and the Outlet. If the item is defective, incorrect, or non-compliant, we manage the incident at no cost to you according to the applicable regulations.

4. Receive your refund

We check the condition of the items upon receipt. We will refund you by the same payment method, without undue delay and within a maximum period of 14 calendar days from when you communicate the return to us. For international returns sent at your own expense, we may withhold the refund until we receive the goods or proof of their return, whichever occurs first.

In a full return, we also refund the initial standard shipping costs paid. In a partial return, we do not refund the shipping of the items you keep. In Spain we deduct €2.95 for the return transport. For international orders, you pay the transport to the operator you hire and we do not deduct that Spanish rate.

If there is a loss of value due to use or damage that exceeds a normal trial, we will communicate and justify the corresponding adjustment according to the Purchase Conditions.

Do you want to exchange a size or a model?

To request an exchange, write to us at info@bedapeques.com or via WhatsApp at 654 652 368. Indicate the order, the item, and the size or model you need; we will confirm the stock and how to process it.

In Spain, voluntary exchanges of size, color, or model have a fixed transport cost of €2.95 per managed exchange, including the first and subsequent ones; BedaPeques coordinates the collection and the new delivery. Request it within the same 14 days; it is subject to stock and we will confirm any price difference before processing it. For international orders, including Portugal, exchanges are made as a return and a new purchase: you pay for and manage the return shipment and place a new order with the current price and shipping costs. Defects, errors, and lack of conformity are managed separately and at no cost to you according to the applicable regulations.

Does the item arrive defective, damaged, or incorrect?

Contact us by email or WhatsApp and indicate your order number and what happened. If possible, attach photographs to help us review it. We will manage it as an incident, without applying the cost of a voluntary return.

Special orders: items truly made to measure or personalized do not admit withdrawal, nor do sealed goods that are not suitable for return for health or hygiene reasons once opened. These exceptions are informed before purchasing and do not affect incidents due to lack of conformity.

Consult the full conditions. You can communicate your return from your account, through the online form without logging in or through the other means indicated in the conditions. You also have available the model to communicate it in writing.