Frequently Asked Questions

In mainland Spain, the usual timeframe from dispatch is 24 business hours.

In mainland Spain, for orders of €30 or more. Orders under €30 cost €3.95. In the Balearic Islands, shipping costs €9.95.

Yes. Discounted, promotional, or Outlet items can be returned within the established timeframe when the right of withdrawal applies. In Spain, voluntary returns have a shipping cost of €2.95 per shipment, deducted from the refund. For international orders, including Portugal, you arrange and pay for the return shipping; the Spanish fee is not added. See Exchanges and returns.

Notify us of your return within 14 calendar days of receipt. If the order arrives in multiple deliveries, the timeframe begins upon receiving the last item. If the last day falls on a Saturday, Sunday, or holiday, you can notify us the next business day. In Spain, we arrange the collection; for international orders, including Portugal, you arrange, pay for, and manage the return shipping. The shipping steps and timeframes are in Exchanges and returns.

In Spain, all voluntary size, color, or model exchanges have a fixed shipping cost of €2.95 per exchange managed, including the first and subsequent ones. We arrange the collection and the new delivery; the exchange depends on stock availability, and we will confirm any price difference. For international orders, including Portugal, they are processed as a return and a new purchase: you pay for and manage the return shipping and place the new order with its prices and shipping costs. Issues due to defective, incorrect, or non-conforming items are managed at no cost to you.

You can do it from your BedaPeques account: log in with the purchase email and the code you will receive by email, open the order, and click "Request return" or "Return items". If you prefer not to log in or the option does not appear, use the withdrawal return form. You do not need to send it through both channels. We will confirm receipt and indicate the next steps. See the full instructions.

Contact us by email or WhatsApp and indicate the order, the item, and the size or model you need. We will confirm availability and how to process it. See the exchange conditions.

No. You can use your account or the form without logging in; one channel is enough to report the same return. If you do not receive confirmation or need help with an already submitted request, write to us by email or WhatsApp.

Write to us by email or WhatsApp with the order number and what happened. If possible, attach photographs. We will manage it as an issue, without applying the voluntary return cost, and we will assume the corresponding shipping costs.

In the product sheets, we will be adding information on how each model fits, and when available, specific measurements by size. Also see our children's clothing and footwear size guide to learn how to take measurements and know what to consider for each model.

Yes. You can book a day and time directly from the Communion Appointment page.

Yes. We are located at C/ Juan Lisbona Zapata, Local 3B, 29700 Vélez-Málaga, Málaga.

By phone at 951 284 529, WhatsApp at 654 652 368, or email at info@bedapeques.com.