Terms of purchase

1. Seller

BedaPeques is the trading name of Ana María García Hierrezuelo, located at C/ Juan Lisbona Zapata, Local 3B, 29700 Vélez-Málaga (Málaga). Email: info@bedapeques.com. Telephone: 951 284 529. WhatsApp: 654 652 368. Full identification details are set out in the Legal Notice.

2. Scope and contracting

These terms and conditions govern online purchases from BedaPeques made by consumers with the legal capacity to contract. The version in force at the time of confirmation applies to each order. The Shipping and Exchanges and returns pages form part of these terms and conditions and summarise the same procedure.

The customer must provide accurate, complete and up-to-date details. The contract is concluded in Spanish. Before paying, you can review the order and correct the details entered. By confirming payment, you place an order with a payment obligation; you will receive confirmation by email.

3. Products and availability

We take care of product information. Colours may vary slightly depending on the screen, and size guides are indicative: each manufacturer may size differently. The description of each item specifies its characteristics.

All orders are subject to availability. If an item cannot be supplied after purchase, we will inform the customer and refund the amount paid for that item. It will only be replaced by another with their consent.

4. Prices and payment

Prices are expressed in euros and include applicable taxes. Shipping costs and any additional charges are shown before confirming the order. The applicable price is the one accepted at purchase, with any applicable discounts.

The payment methods available at checkout are accepted. If payment is not authorised, the order cannot be completed. To prevent fraud, we may request reasonable payment-related verifications. Any obvious pricing error will be communicated and resolved in accordance with applicable regulations; a different price will not be charged without express acceptance.

5. Shipping and delivery address

Mainland Spain: €3.95 for orders under €30 and free shipping from €30. Balearic Islands: €9.95. Shipping is also available to mainland Portugal and to the international destinations enabled during the purchase process. International costs are calculated based on the destination and weight and are shown before payment. See the Shipping Policy for limits, exclusions and possible customs charges at destination. Shipping is not available to the Canary Islands, Ceuta, Melilla, Madeira or the Azores, nor to countries that do not offer a rate during purchase.

In mainland Spain, the usual delivery time is 24–48 business hours from dispatch. Unless another timeframe is expressly agreed for an order, delivery will take place within a maximum of 30 calendar days from purchase. The conditions for preparation and transport are detailed in Shipping.

The customer must provide a correct and complete address and cooperate to receive the order. If a new dispatch is required due to incorrect details or repeated absence attributable to the customer, the cost will be communicated and agreed before it is carried out. Damage or delivery errors must be reported as soon as possible to facilitate verification.

6. Withdrawal and collection

The consumer may withdraw without stating a reason by sending an unequivocal communication within 14 calendar days following receipt by them or by a third party designated other than the carrier. If the same order is delivered separately, the period begins with the receipt of the last item. If the last day of the period falls on a Saturday, Sunday or public holiday, you may communicate it on the next business day.

You can communicate your return due to withdrawal from your BedaPeques account or using the online form without logging in. You can also do so by email, by WhatsApp, by post or by another unequivocal declaration. You do not need to use multiple channels to communicate the same return. We recommend keeping the receipt. The model in section 14 is optional.

BedaPeques will confirm receipt of the communication. In Spain it will arrange the collection with its courier and the customer will prepare the package for the coordinated date. For international orders, including Portugal, the customer contracts, pays for and manages the return shipping to the BedaPeques address indicated in these terms. It must be sent without undue delay and, at most, within 14 calendar days from communicating the withdrawal. We recommend keeping the receipt and tracking.

In Spain, the voluntary return costs €2.95 per shipment, regardless of the number of items, and is deducted from the refund. For international orders, the customer bears the direct cost of the transport they contract to return the items; the Spanish rate of €2.95 is not additionally applied. It also applies to promotions, sales and the Outlet. Defective, incorrect or non-conforming items are handled at no cost to the customer, in accordance with applicable regulations.

7. Item condition and reduction in value

The customer must keep the labels, accessories and original packaging. The permitted inspection is that necessary to determine the nature, size, characteristics and operation of the item, as in a physical store. Footwear must be tried on indoors on a clean surface; garments must not be washed, altered or modified for a simple trial.

Using garments, footwear, crowns, headpieces or accessories at celebrations or photo shoots exceeds that inspection. Stains, odors, makeup, hairspray, marks on the sole, wear, alterations, damage and missing elements will be assessed when they result from handling beyond what is necessary and reduce the value of the item.

The footwear box and other original packaging must be protected with an outer box or bag. Shipping labels or adhesive tape must not be stuck directly on them. Accessories delivered with the product, such as belts, bows, cases or hangers, must be included when they form part of it.

BedaPeques will check the condition of the return. If there is a reduction in value attributable to handling beyond what is necessary, it will document the incident —with photographs when appropriate— and claim or deduct from the refund the actual and justified loss, communicating its calculation to the customer. The assessment will take into account the damage caused and the reasonable costs of recovery or the proven reduction in commercial value.

The return must correspond to the item actually delivered by BedaPeques. If a different item is received, the order and the proof of delivery and return will be compared and clarification will be requested before resolving the incident. BedaPeques reserves the right to take appropriate legal action in the event of proven fraud.

8. Custom orders and exceptions

There is no right of withdrawal for goods made to the customer's individual specifications or clearly personalized: custom-made garments, embroidery, names or particular modifications agreed for the order. The characteristics of the order and this exception will be communicated in writing before confirming it.

The exception for health or hygiene is limited to sealed goods delivered that are not suitable for return for genuine health or hygiene reasons and that have been unsealed after delivery. Where applicable, this condition will be stated on the item before purchase. These exceptions do not eliminate rights due to lack of conformity.

9. Size, color or model exchanges

Voluntary exchanges of size, color or model must be requested within the same 14 calendar days. In Spain, they have a fixed transport cost of €2.95 per managed exchange, including the first and subsequent ones, subject to availability; BedaPeques coordinates the collection and new delivery, and confirms any price difference before processing it. For international orders, including Portugal, exchanges are carried out by return and a new purchase: the customer pays for and manages the return shipping, receives the corresponding refund and places a new order with the current prices and shipping costs. No penalty is charged for changing. Defects, errors and lack of conformity are handled separately and at no cost to the customer in accordance with applicable regulations.

10. Refund and promotions

The refund will be carried out without undue delay and, at most, within 14 calendar days from the communication of withdrawal, using the same payment method unless expressly agreed otherwise without generating costs for the customer. For international returns that the customer sends on their own, we may withhold the refund until we receive the goods or proof of their return, whichever occurs first.

In a full return, the items and the initial standard shipping paid are refunded, but not the supplement for a more expensive method. In a partial return, the amount of the returned items is refunded; not the shipping of the items the customer keeps. In Spain the return transport of €2.95 is deducted. For international orders, the customer pays their return transport to the carrier they contract and the Spanish rate is not additionally deducted. If there is a proven reduction in value, it will be applied according to section 7.

The amount actually paid for each item is refunded, with the corresponding part of the applied discounts. Promotions, codes, sets and gifts linked to a purchase will be governed by the specific conditions communicated before paying. An adjustment for a partial return or the obligation to return a conditional gift will only apply if expressly provided, is reasonable and complies with regulations.

11. Rejected or uncollected orders

Absence at delivery or failure to collect does not by itself replace an unequivocal communication of withdrawal. If the agency returns the order, we will contact the customer to determine if they request a new delivery or the return. An unequivocal manifestation of withdrawal will be processed as such.

The new dispatch, if applicable, will require prior confirmation of its cost. In Spain, a return due to withdrawal is subject to the return transport cost of €2.95. For international orders, the direct costs of return transport are borne by the customer in accordance with what was informed before purchase and applicable regulations. No additional charges apply for the mere exercise of the right of withdrawal.

12. Incidents and legal guarantee

New goods have a legal guarantee of three years from delivery against lack of conformity under legal terms. Repair or replacement without cost is applicable and, when legal requirements are met, a price reduction or resolution with refund.

A defective, damaged in transport, incorrect or non-conforming item is processed separately from a voluntary return: BedaPeques coordinates the collection and assumes the costs that legally correspond to it. It is advisable to provide the order number and photographs of the item and packaging to speed up verification.

The guarantee does not cover normal wear and tear or damage caused by improper use or washing, without prejudice to liability for a product defect or the instructions provided.

13. Customer service, details and applicable law

Inquiries and claims: info@bedapeques.com, telephone 951 284 529, WhatsApp 654 652 368 or postal mail to the address indicated in section 1. We will provide proof of the claim and respond as soon as possible and, in any case, within a maximum period of 15 days from its submission.

Personal data is processed in accordance with the Privacy Policy. These terms are governed by Spanish law and mandatory consumer protection rules. Judicial jurisdiction is determined by those rules, without imposing a court different from the one that legally corresponds to the consumer.

14. Voluntary withdrawal form

To communicate it online without logging in, you can use the return form due to withdrawal. The following model is an alternative to do it in writing.

You only need to fill it out if you wish to use it to communicate the withdrawal. You can also express it in your own words.

For the attention of BedaPeques (Ana María García Hierrezuelo), C/ Juan Lisbona Zapata, Local 3B, 29700 Vélez-Málaga (Málaga), info@bedapeques.com:

I hereby communicate/we communicate that I withdraw/we withdraw from my/our sales contract for the following item: ____________________.

Order number (to facilitate its identification): ____________________.
Ordered on: ____________________ / received on: ____________________.
Name of the consumer or consumers: ____________________.
Address: ____________________.
Date: ____________________.
Signature (only if submitted on paper): ____________________.

Cross out what does not apply.