Refund policy

If you need to exchange or return an item, follow these steps. For orders in Spain, we arrange collection. For international orders, including Portugal, you book, pay for and manage the return shipment.

1. Request a return within 14 days

Tell us that you wish to withdraw from the purchase within 14 calendar days of receiving it; you do not need to give a reason. If your order arrives in several parcels, the period starts when you receive the last item. If the final day falls on a Saturday, Sunday or public holiday, you may notify us on the next working day.

Request a return from your BedaPeques account: sign in with the email address used for the purchase and the code sent to you by email, open the order and select “Request return” or “Return items”. Select the items and submit your request. If the option is unavailable or you would rather not sign in, use the withdrawal form.

Choose one route only: you do not need to submit the same return through both your account and the form. If you do not receive confirmation or need help, email info@bedapeques.com or message us on WhatsApp at 654 652 368. You may also notify us through any other means set out in the terms.

We will confirm receipt of your notice and explain the next steps for your delivery country. For size exchanges or defective, damaged or incorrect items, contact us; see our Exchanges and returns help page.

2. Prepare the parcel

Keep the tags, accessories and original packaging. You may try on clothing or footwear carefully as you would in a shop, but do not wear it for celebrations or photo sessions. Protect it with an outer box or bag. For footwear, do not stick tape or shipping labels directly onto the shoe box.

Items must remain in the condition expected after such a try-on. Any use, damage or missing parts that reduce their value will be assessed and explained in accordance with our Purchase Terms.

3. Return shipping depends on the destination

We will confirm receipt of your notice. For Spain, we arrange the courier and you do not need to book the transport. For international orders, including Portugal, you must book and pay for the return shipment to BedaPeques, C/ Juan Lisbona Zapata, Local 3B, 29700 Vélez-Málaga, Málaga, Spain. Send it without undue delay and no later than 14 calendar days after notifying us of your withdrawal. Keep the proof of postage; we recommend using a tracked service.

In Spain, voluntary returns cost €2.95 per shipment, which we deduct from your refund; you do not pay in advance. For international orders, you bear the direct cost of the return service you choose, and the Spanish €2.95 charge does not also apply. This also applies to sale, promotional and Outlet items. If an item is defective, incorrect or non-conforming, we will handle the issue at no cost to you in accordance with applicable law.

4. Receive your refund

We check the condition of the items when they arrive. We will refund you using the same payment method, without undue delay and no later than 14 calendar days after you notify us of the return. For international returns sent by you, we may withhold the refund until we receive the goods or you provide proof that you sent them back, whichever happens first.

For a full return, we also refund the standard initial delivery costs you paid. For a partial return, we do not refund the delivery costs for items you keep. In Spain, we deduct €2.95 for return shipping. For international orders, you pay the carrier you choose and we do not also deduct the Spanish charge.

If use or damage beyond normal inspection has reduced the item’s value, we will explain and substantiate any corresponding deduction under our Purchase Terms.

Would you like to exchange a size or style?

In Spain, voluntary exchanges of size, colour or style have a fixed transport charge of €2.95 per exchange handled, including the first and any subsequent exchanges; BedaPeques arranges collection and the new delivery. Request an exchange within the same 14-day period. Exchanges are subject to stock availability, and we will confirm any price difference before processing. For international orders, including Portugal, exchanges are handled as a return followed by a new purchase: you pay for and manage the return shipment and place a new order.

Special orders: the right of withdrawal does not apply to goods genuinely made to measure or personalised, or to sealed goods unsuitable for return for health or hygiene reasons once unsealed. These exceptions are disclosed before purchase and do not affect claims for lack of conformity.

Read the full terms or use the voluntary withdrawal form. Contact us if you need help.